Terms and Conditions For #HEALTH now UK
- Introduction
Welcome to #HEALTH Now UK, an application operated by Hashtag Health Remote Limited (“we,” “us,” “our”). We are a company registered in England and Wales under company number 6188833, with our registered office at The Office, Moor Lane Farm, Downall Green Road, Ashton-In-Makerfield, Wigan, England, WN4 0NA. By using this app, you agree to comply with and be bound by the following terms and conditions.
- Application
2.1 These terms and conditions apply to the use of the #HEALTH Now UK app and the services offered through it (“Services”) by Hashtag Health Remote Limited. No other terms shall apply unless agreed in writing.
2.2 By using the app, you confirm that you are a consumer as defined by the Consumer Rights Act 2015, using the Services for personal, non-business purposes.
- Information
3.1 We are required to ensure that certain information is made available to you before entering into a contract with us. This includes details of the services, pricing, and your rights. By using the app, you acknowledge receipt of this information.
3.2 Any additional information provided by us, which you rely on when deciding to use the Services, will form part of our agreement with you.
- Privacy and Data Protection
4.1 We are committed to protecting your privacy in accordance with UK GDPR regulations. By using this app, you consent to the collection, use, and processing of your personal data as outlined in our Privacy Policy.
4.2 Our Privacy Policy explains how we handle your personal data, safeguard your information, and your rights under data protection law. You have the right to access, correct, or delete your data and to withdraw your consent for data processing at any time.
- Use of the App
5.1 You agree to use the app for lawful purposes only and not to use it in any way that may harm, disrupt, or interfere with its operation or security.
5.2 You must not misuse the app by knowingly introducing viruses or other malicious software, and you agree not to attempt unauthorised access to our systems or any other user’s data.
- GP Services and Third-Party Terms
6.1 When you use GP services or any third-party services facilitated through the app, you agree to their respective terms and conditions. This includes the specific terms and conditions of the GP service providers engaged through the app, which govern the provision of medical advice, consultations, and treatment. You are encouraged to review the terms and conditions of the relevant GP service provider before using their services.
6.2 We do not take responsibility for the services provided by third-party healthcare providers, including GPs. Any medical advice, diagnosis, or treatment provided through the app is the responsibility of the respective healthcare provider. Any disputes, claims, or issues arising from services provided by third-party healthcare providers should be addressed directly to the relevant provider.
- Fees and Payment
7.1 Fees for paid services, if applicable, will be clearly stated within the app. By choosing to use paid services, you agree to pay the specified fees.
7.2 All fees include any applicable VAT or other taxes unless stated otherwise.
- Subscriptions and Auto-Renewal
8.1 Certain services within the app may be offered on a subscription basis. By purchasing a subscription, you agree to the initial subscription term and any subsequent automatic renewal periods.
8.2 Subscriptions will automatically renew at the end of the initial term unless you cancel the subscription before the renewal date. You can manage and cancel your subscription through the relevant app store (such as Apple App Store or Google Play Store) from which you downloaded the app.
8.3 Fees for subscription renewals will be charged at the rate notified to you at the time of purchase unless otherwise stated. We will provide notice of any changes to subscription fees before the renewal period.
8.4 If you cancel your subscription, you will continue to have access to the subscribed services until the end of the current billing period. No refunds will be provided for any unused portion of the subscription period.
- Intellectual Property
9.1 All content within the #HEALTH Now UK app, including text, graphics, logos, and software, is the property of Hashtag Health Remote Limited and is protected by copyright and intellectual property laws.
9.2 You may not reproduce, distribute, or create derivative works from any part of the app without our prior written consent.
- Limitation of Liability
10.1 To the fullest extent permitted by law, we disclaim all liability for any direct, indirect, or consequential loss or damage incurred by users in connection with the use of our app.
10.2 This includes, but is not limited to, loss of data, income, or any disruption caused by technical issues.
- Complaints Process
11.1 We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our app or services, please contact us so we can address your concerns.
How to Make a Complaint:
– Email us at info@hashtaghealth.co.uk with a detailed description of your complaint.
– Alternatively, you can write to us at our registered office address.
What Happens Next:
– We will acknowledge receipt of your complaint within five working days.
– We aim to investigate and resolve complaints within 28 working days. If the issue requires more time, we will keep you informed of progress.
– Once our investigation is complete, we will provide a detailed response outlining any actions taken and proposed solutions.
11.2 If you are not satisfied with our response, you may escalate your complaint to the appropriate regulatory body.
- Changes to Terms
12.1 We reserve the right to amend these terms and conditions at any time. We will notify users of any significant changes, and continued use of the app constitutes acceptance of the updated terms.
- Termination
13.1 We may terminate or suspend your access to the app if you breach these terms and conditions or misuse the app.
13.2 You may terminate your use of the app at any time by ceasing to use the Services and uninstalling the app.
- Governing Law
14.1 These terms and conditions are governed by the laws of England and Wales. Any disputes arising under these terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
- Force Majeure
15.1 We will not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to acts of God, war, strikes, or technical failures.
- Contact Us
If you have any questions or concerns about these terms and conditions, please contact us at:
Hashtag Health Remote Limited
The Office, Moor Lane Farm
Downall Green Road, Ashton-In-Makerfield
Wigan, England, WN4 0NA
Thank you for using #HEALTH Now UK.
GP Service Terms & Conditions
Introduction
Please read these Terms and Conditions carefully as they contain important information on the scope of the services we provide and how we deliver them. By using our services, you are deemed to have accepted these Terms and Conditions. If you do not agree to these terms of use, please refrain from accessing or using our services.
You will only be entitled to receive the services we have contractually agreed to provide on behalf of the partner organisation through which you are accessing our services. This means we may not be able to provide you with all the services described below. Before booking a consultation, please check with the partner organisation for full details of the services available to you.
These HealthHero Terms and Conditions should be read alongside our Privacy Policy.
The Privacy Policy contains important information on who we are and how and why we collect, store, use and share your personal information. It also explains your rights in relation to your personal information and how to contact us or supervisory authorities in the event you have a complaint.
Scope of Clinical Service Provision
The service is not a replacement for any regular health service(s) you are normally registered with, e.g., a General Practice. You may still need to see a healthcare professional face to face. You may also be advised to contact the emergency services if the clinician feels it is necessary.
We will not clinically triage any presenting symptoms or conditions until the consultation with a health professional. Therefore, please be aware that any information disclosed to us in advance of a consultation, either electronically or by telephone is for information purposes only and will not be dealt with in advance of the consultation.
You must not use this service for emergencies or urgent conditions, such as (but not limited to) those listed below, as this may delay necessary treatment.
If you believe that you are in an emergency or life-threatening situation you should contact your local Emergency Services immediately by dialling 999 or 112, especially if you, or someone:
- has severe difficulty or are not breathing.
- is having a heart attack or stroke.
- has severe chest pain.
- has severe abdominal pain.
- has severe bleeding.
- has lost consciousness.
- is in an acute confused state and/or is having fits which aren’t stopping.
- is in suicidal distress.
- is experiencing an acute mental health crisis.
Our customer service team are not clinically trained. If you contact us by telephone and the operator believes in good faith that the presenting symptoms or conditions indicate an emergency or life-threatening situation, they will advise you to contact your local emergency services immediately.
We cannot provide the following:
- Repeat Prescriptions*.
- Treatment for Ongoing Conditions.
- Prescriptions when using the Translation Service
* See the section Repeat Prescribing for exceptions.
