Privacy Policy For #HEALTH Now UK
- Introduction
Hashtag Health Remote Limited (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use the #HEALTH Now UK app.
- Data Controller
We are the data controller responsible for your personal data under this privacy policy. Our registered office is:
Hashtag Health Remote Limited
The Office, Moor Lane Farm
Downall Green Road, Ashton-In-Makerfield
Wigan, England, WN4 0NA
For any questions about this policy, please contact us at info@hashtaghealth.co.uk.
- Information We Collect
We may collect and process the following data about you:
- Personal Information: Name, date of birth, contact details (email, phone number), and address.
- Health Information: Medical history, symptoms, and consultation records when using GP or healthcare services.
- Technical Data: IP address, device type, and app usage data.
- Payment Information: When purchasing paid services or subscriptions.
- Communication Data: Records of your communications with us, including queries, feedback, and complaints.
- How We Use Your Data
We use your personal data for the following purposes:
- To provide and manage our services.
- To facilitate GP consultations and third-party healthcare services.
- To process payments and manage subscriptions.
- To communicate with you, including sending service updates and support.
- To improve our app functionality and user experience.
- To comply with legal and regulatory obligations.
- Legal Basis for Processing
We will only process your personal data when the law allows us to. The legal bases include:
- Consent: When you provide explicit consent for data collection and processing.
- Contractual Obligation: When data is required to fulfil our agreement with you.
- Legal Compliance: When we are required to comply with legal obligations.
- Legitimate Interests: For purposes such as app improvement and service efficiency.
- Data Sharing
We may share your data with:
- GP and healthcare service providers for medical consultations.
- Payment processors to manage transactions.
- Regulatory bodies when required by law.
- Technical service providers for app maintenance and support.
We ensure that any third parties comply with UK GDPR standards for data protection.
Please note that when you use GP services facilitated through the #HEALTH Now UK app, the third-party GP provider will collect and process your health data in accordance with their own privacy policy. We strongly encourage you to read and understand the privacy policy of the relevant GP service provider before using their services.
- Data Security
We implement technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. This includes encryption, secure servers, and access controls.
8. Data Retention
We retain your data only as long as necessary for the purposes outlined in this policy and in accordance with legal obligations. Once data is no longer required, it will be securely deleted or anonymised.
- Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Correct or update inaccurate information.
- Request data deletion (where applicable).
- Object to data processing.
- Withdraw consent at any time.
- Lodge a complaint with the Information Commissioner’s Office (ICO).
- Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties and encourage you to read their privacy policies.
- Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes through the app or by email.
- Contact Us
If you have any questions about this privacy policy or your data rights, please contact us at:
info@hashtaghealth.co.uk
Thank you for using #HEALTH Now UK.
