1. Contract Duration
1.1. The subscription contract shall commence on the date of acceptance and shall remain in effect
for a minimum term of twelve (12) months (“Initial Term”).
2. Automatic Renewal
2.1. Upon expiry of the Initial Term, the subscription will automatically renew on a rolling monthly
basis unless written notice of cancellation is provided in accordance with clause 3.
3. Cancellation Policy
3.1. Subscribers may cancel their subscription at any time after the Initial Term by providing written
notice to subscriptions@hashtaghealth.co.uk.
3.2. To ensure cancellation is effective before the next payment is due, notice must be received no
later than ten (10) working days prior to the 1st of the month.
4. Subscription Charges
4.1. The subscription charge is fixed for the duration of the Initial Term.
4.2. After the Initial Term, #HEALTH reserves the right to amend the subscription charges. Any
changes to the subscription charges will be communicated in writing no less than thirty (30) days
prior to the new charges taking effect.
5. Payment Terms
5.1. Subscription payments shall be claimed on the day of subscription each calendar month.
5.2. Payments must be made via the payment method provided at the time of subscription or as
updated by the subscriber.
6. Failed Payments
6.1. In the event of a failed payment, the subscriber will be notified, and #HEALTH will reattempt
the payment within five (5) working days.
6.2. Failed payments may be subject to an administration fee of £5. This fee will be added to the
amount due and must be settled alongside the outstanding subscription payment.
7. Subscription Benefits
7.1. The subscription includes a code granting access to the Symbio Application. Use
of this service is subject to the terms and conditions available at
https://www.healthhero.com/business-terms-and-conditions.
Subscribers must agree to these terms to access the service.
7.2. Subscribers are entitled to one (1) 30-minute wellness treatment per calendar month, which
may be a choice of either a facial or massage treatment. Treatments must be redeemed within the
applicable calendar month and cannot be carried over to subsequent months.
7.3. Subscribers are entitled to one (1) 15-minute face-to-face consultation in clinic per calendar
month, which must also be redeemed within that calendar month.
7.4. Subscribers will receive a 10% discount on all services offered in clinic, which cannot be
combined with any other promotions, discounts, or offers.
8. General Provisions
8.1. By subscribing to #HEALTH, the subscriber agrees to be bound by these Terms and
Conditions.
8.2. These Terms and Conditions are governed by and shall be construed in accordance with the
laws of England and Wales.
For any queries regarding your subscription, please contact us at info@hashtaghealth.co.uk